Refund Policy

Refund Policy

Last updated: 02/08/2025

At Gualtier Premium, we want you to be fully satisfied with your purchase. If you're not happy with your order for any reason, we’re here to help.

1. Returns Eligibility

You may request a return within 30 days of receiving your order if:

  • The product is unused, unworn, and in its original packaging

  • The item is not on sale or final clearance

  • You have the receipt or proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Refund

To initiate a return, please contact us at:
support@gualtierpremium.com

Provide the following information:

  • Order number

  • Full name and email used in the purchase

  • Reason for the return

  • Optional: photos of the product if damaged or defective

Once approved, we’ll provide return instructions and address.

3. Return Shipping

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).

  • We recommend using a trackable shipping service.

4. Refund Processing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to the original payment method within 5–10 business days.

  • Shipping costs are non-refundable, unless otherwise specified.

5. Exchanges

We do not offer direct exchanges. If you would like to order a different size, style, or color, please return your item for a refund and place a new order.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account or credit card again

  2. Contact your payment provider

  3. Then contact us at support@gualtierpremium.com

7. Non-Refundable Items

We do not offer refunds for:

  • Gift cards

  • Downloadable digital products

  • Items marked as final sale or clearance

  • Items with signs of use, damage, or missing packaging

8. Contact

If you have any questions about our Refund Policy, feel free to contact us:

Gualtier Premium
Email: support@gualtierpremium.com
Website: https://www.gualtierpremium.com