Returns Policy

At GualtierPremium, your satisfaction is our top priority. You may return most new, unused, and unopened items within 30 days of delivery for a full refund.

If the return is due to our error (such as receiving an incorrect or defective item), we will also cover the return shipping costs.

Refunds are typically processed within 4 weeks from the day you hand the package to the return carrier. This includes:

• 5 to 10 business days for the item to reach us,
• 3 to 5 business days to process the return upon receipt,
• 5 to 10 business days for the bank to complete the refund.

To initiate a return, simply log into your account, go to "Complete Orders" under the My Account section, and click "Return Item(s)". You will be notified by email once your refund has been processed.

For any assistance, feel free to contact our support team.

Shipping Information

We proudly ship worldwide. Please note that some items may have shipping restrictions depending on the destination.

Shipping and delivery times are estimated at checkout based on product availability and the shipping method selected. Delivery time may vary depending on the shipping carrier.

Important Notes:

• Shipping rates are calculated based on weight.
• The weight of each product can be found on its individual product page.
• For accuracy and in line with carrier policies, all weights are rounded up to the nearest full pound.

If you have any questions about international shipping, delivery tracking, or customs, our customer service is here to help.